FAQ

  • What Are Your Hours of Operation?

    We are available for service 24/7, 365, without exception.

    We hold office hours from 12p.m.-10p.m. daily.

    You may schedule in-advance for an off-hours ride or service to ensure availability.

  • How Do I Book A Ride or A Service?

    First set up a profile on our Accounts page, then you may text our A.I. assistant, Sabrina, @ (515)779-2718 for booking.

    Additionally, you may reach Sabrina by DMing any of our social media platforms.

  • Am I Able To Schedule Ahead?

    Absolutely! We book up to 90 days in advance.

    Booking is as simple as a text or a DM to our AI assistant, Sabrina, on any of our social media platforms!

  • I Don't Know An Exact Time For My Pickup, Are You Still Able To Accommodate?

    In general, we leave a 10 minute window, 5 minutes before and 5 minutes after a set pickup time. If your needed window is any longer than 10 minutes after a scheduled pickup, you can schedule a range. We have a "Wait For Me" option for $10 an hour, multiple hours are at a reduced price, $9hr/for 2, and every hour after that is only 8.

  • How Long Does It Take To Book An Appointment?

    For new clients, it takes about 10 minutes to set up a profile Here. After that, most services take less than 2 minutes to set up!

  • Do You Take Cash?

    Our drivers are equipped to take cash, Cashapp, Venmo, and all major credit/debit cards!

    (For driver safety, we do not carry more than $10 in change.)

  • Do You Provide Service Outside The Des Moines Area?

    We do! Many of our clients travel to and from The University of Iowa Hospitals and Clinics in Iowa City and Pride events in every city. Each client is unique, so we encourage you to text Sabrina for a customized plan for you!

  • Do You Have An App?

    Unfortunately, not yet.

    While we work on that, our AI assistant, Sabrina, can book a ride, delivery, or service for you in about 2 minutes!

  • Do You Have Surge Pricing?

    We will try to avoid this practice as long as possible. So for now, no. We will take on clients on a first-come-first-serve basis.

    That being said, driving into the sun during rush hour isn’t fun for anyone.

  • I'm not L,G,B, or T. Can I still ride with you?

    Absolutely! We love all human beings, and allies are some of our strongest supporters and advocates!

  • Do You Have A Membership Option?

    For our frequent flyers we are in the process of developing a membership program which will lower the cost of recurring trips and services and grant a few other perks along the way!

  • Can I Transfer Rides or Order A Ride For Someone Else?

    Rides are intended for individual use only unless you have an approved rider on your profile. Membership pricing is not transferrable to approved riders.

  • I Look Much Younger Than I Am. Do You Do Age Verification?

    Yes. Our primary account holders must be 18+. If any of our personnel believes you are under 18, they may ask for a government issued photo ID or refuse service.

    We also ask for ID as a prerequisite to delivery for any age-restricted items including, but not limited to alcohol, tobacco, vapes, lottery tickets, fireworks, aerosol paint, and adult toys. These items are not available for no-contact delivery. We ID every time.

  • What Is The Max Capacity of Clients In Your Vehicles At A Time?

    As many as there are seatbelts! (Usually 4-5.)

  • How Clean Are Your Vehicles?

    We strive for cleanliness.

    Our vehicles are given a quick once-over after each client, and deep-cleaned regularly, each week.

  • Can I Smoke During A Ride?

    In short, no.

    Due to Iowa’s implementation of the Clean Air Act(42 U.S.C. 7401 et seq.)(IA Title II, Environmental Protection, Chapters 23, 24, 28) and The Iowa Smokefree Air Act (Iowa Code Chapter 142D) we are zoned as a workspace in which smoking is not allowed.

    If you are on a longer ride(over an hour), you may ask Sabrina for a pit stop/smoke break when you book.

  • Do You Have A Cancellation Policy?

    Yes. It Is fairly loose but we ask you cancel before Sabrina texts or DMs you that your diver is on their way. If you have ordered food items, we cannot return them and therefore cannot issue you a refund. Multiple cancellations after the deadline (Sabrina texting that your driver is on their way) may result in suspension of your account.

    Cancellation Fees are broken down as follows:

    $5-if Sabrina has texted your driver is on their way.

    $10-If we have waited at the pickup/drop-off location for more than 10 minutes.

  • Do You Have A Pet Policy?

    We LOVE our furry and slithery familiars!

    So we can assist with other clients’ pet sensitivities and keep our vehicles safe and clean, we do ask that they are crated.

  • Do You Have A Cleaning Fee?

    Riders are responsible for any damage to the interior or exterior of our vehicles caused by incidents like vomiting or food spills or by furry friends or furbabies.

    Unfortunately, we do have to charge a cleaning fee ($99.99, we only charge what we have to pay for the cleaning) if a rider damages or makes a mess that requires professional cleaning.

  • Do You Accept Non-Perishable or Clothing Donations?

    Yes!

    While we don’t have the ability to make a dedicated run to pick these items up, if you had some items you’d like to donate, bring them with and we will happily drop them off at the next event at which one of our staff volunteers.

  • Can I Make A Monetary Donation To Trans*It?

    If you wanna support us financially, you can make a one-time donation through this website at TransItDSM.com/trans-actions (we also accept cash, $Cashapp or Venmo).

    You may also set up a monthly recurring donation.

  • Do You Take SNAP/EBT For Grocery Deliveries?

    At this time, we are not able to process SNAP/EBT and cannot take EBT Cash.