We are available for service 24/7, 365, without exception.

We hold office hours from 12p.m.-2a.m. daily.

You may schedule in-advance (during office hours) for an off-hours ride or service to ensure availability.

First, set up a profile on our Accounts page, then you may text our A.I. assistant, Sabrina, @ (515)779-2718 for booking.

Additionally, you may reach Sabrina by DMing any of our social media platforms. (Slower response time for certain platforms.)

Absolutely! We book up to 90 days in advance.

Booking is as simple as a text or a DM to our AI assistant, Sabrina, on any of our social media platforms!

In general, we leave a 10 minute window, 5 minutes before and 5 minutes after a set pickup time. If your needed window is any longer than 10 minutes after a scheduled pickup, you can schedule a range. We have a "Wait For Me" option for $10 for the first half-hour, $9 for the second half hour, and every 15 minutes after that is only $8.

For new clients, it takes about 5 minutes to set up a profile here. After that, most services take less than 2 minutes to set up!

Our Trans*Itioners are equipped to take cash, Cashapp, Venmo, and all major credit/debit cards!

(For driver safety, we do not carry more than $10 in change.)

We do! Many of our clients travel to and from The University of Iowa Hospitals and Clinics in Iowa City and Pride events in every city. Each client is unique, so we encourage you to text Sabrina for a customized plan for you!

(We promise to be at least 10 % cheaper than the popular apps, and in most cases 20-75% cheaper and more comprehensive.

Unfortunately, not yet.

While we work on that, our AI assistant, Sabrina, can book a ride, delivery, or service for you in about 2 minutes!

We will try to avoid this practice as long as possible. So for now, no. We will take on clients on a first-come-first-serve basis.

That being said, driving into the sun during rush hour isn’t fun for anyone.

Absolutely! We love all human beings, and allies are some of our strongest supporters and advocates!

For our frequent flyers we are in the process of developing a membership program which will lower the cost of recurring trips and services and grant a few other perks along the way!

Rides are intended for individual use only unless you have an approved rider on your profile. Membership pricing is not transferrable to approved riders.

Yes. Our primary account holders must be 18+. If any of our personnel believes you are under 18, they may ask for a government issued photo ID or refuse service.

We also ask for ID as a prerequisite to delivery for any age-restricted items including, but not limited to alcohol, tobacco, vapes, lottery tickets, fireworks, aerosol paint, and adult toys. These items are not available for no-contact delivery. We ID every time.

As many as there are seatbelts! (Usually 4-5.)

We strive for cleanliness.

Our vehicles are given a quick once-over after each client, and deep-cleaned regularly, each week.

In short, no.

Due to Iowa’s implementation of the Clean Air Act(42 U.S.C. 7401 et seq.)(IA Title II, Environmental Protection, Chapters 23, 24, 28) and The Iowa Smokefree Air Act (Iowa Code Chapter 142D) we are zoned as a workspace in which smoking is not allowed.

If you are on a longer ride(over an hour), you may ask Sabrina for a complimentary pit stop/smoke break when you book.

Yes. It Is fairly loose but we ask you cancel before Sabrina texts, e-mails, calls, or DMs you that your Trans*Itioner is on their way. If you have ordered food items, and cancellation happens for ANY reason, we cannot return them and therefore cannot issue you a refund. Multiple cancellations after the deadline (Sabrina texting that your Trans*Itioner is on their way) may result in suspension of your account.

Cancellation Fees are broken down as follows:

$5-if Sabrina has texted your Trans*Itioner is on their way.

$7.99-if your Trans*Itioner arrived at the designated location.

$10-If your Trans*Itioner have waited at the designated location for our maximum of 10 minutes(at which point your ride, delivery, or service will be canceled by your Trans*Itioner).

We LOVE our furry and slithery familiars!

So we can assist with other clients’ pet sensitivities and keep our vehicles safe and clean, we do ask that they are crated.

Riders are responsible for any damage to the interior or exterior of our vehicles caused by incidents like vomiting or food spills or by our furry friends or furbabies.

Unfortunately, we do have to charge a cleaning fee ($99.99, we only charge what we have to pay for the cleaning) if a rider damages or makes a mess that requires professional cleaning.

For any of our clients who are bringing a pet along or are visibly intoxicated, we do require a credit card on file for potential incidents before your Trans*Porter can begin your trip.

Yes!

While we don’t have the ability to make a dedicated run to pick these items up, if you had some items you’d like to donate, bring them with and we will happily drop them off at the next event at which one of our Trans*Itioners volunteers.

If you wanna support us financially, you can make either a one-time or monthly donation at TransItDSM.com/trans-actions. We also accept cash, $Cashapp Venmo, Stripe and all major credit and debit cards for both one-time and monthly donations.

At this time, we are not able to process SNAP/EBT and cannot take EBT Cash.